74950X Avaya Oceana Solution Integration Exam Questions | Killtest
Jun 01,2021
Avaya Oceana Solution Integration 7495X exam has been retired, and the new upgrade test is 74950X. If you decide to earn ACIS-Avaya Oceana Solution certification, you need to take Avaya certification 74950X exam. Killtest released the latest Avaya ACIS certification 74950X exam questions with 66 Q&As, which can make sure you pass this Avaya Oceana Solution Integration 74950X test. With studying all of Avaya certification 74950X exam questions and answers, you will easy to pass this Avaya ACIS 74950X exam.
Avaya 74950X Exam
Study Avaya Oceana Solution Integration 74950X exam information for you to prepare for this Avaya certification exam. Avaya ACIS 74950X exam has 65 questions and the minimum passing score is 69% (45 of 65 correct). You have 90 minutes to complete this Avaya Oceana Solution Integration 74950X exam. You can register Avaya certification 74950X exam at Pearson VUE test center.
74950X Avaya ACIS Exam Objectives
List Avaya ACIS 74950X exam information below.
Introduction to an Avaya Oceana Solution
List the key features of an Avaya Oceana solution.
Identify the functions of an Avaya Oceana solution components.
Explain Avaya Oceana Workspaces.
Describe capacities and licenses requirement.
List the Avaya Oceana VMware software specifications.
Explain Avaya Aura Infrastructure requirements.
Describe Avaya Oceana installation pre-configurations.
Deploying Avaya Breeze Snap-Ins and clusters
Explain the installation of Avaya Breeze Snap-Ins.
Explain Avaya Oceana cluster configurations.
Describe the functions of Avaya Oceana common components such as Cluster Snap-Ins : UCA,UCM,CSC, Work Assignment(WA), Context Store (CS),Customer Management, Engagement Designer(ED), and Reliable Eventing.
Describe the functions of Avaya Oceana Snap-Ins such as UAC, Avaya Mobile Communications, and BotConnector.
Describe the functions of Avaya Oceana Snap-Ins such as OCP, Email, Web-Chat, SMS/MMS, SocialConnector, Outbound, and GenericChannel Snap-ins.
Describe the functions of Co-Browse, and CentralizedLogging snap-ins.
Describe the Avaya Oceana Configuration Snap-in.
Explain the usage of Oceana Monitor and Services Portal.
Explain Engagement Designer tasks flows.
Deploying Avaya Control Manager and Oceana Voice channel
Explain Avaya Control manager for an Avaya Oceana solution.
Explain the administration of Avaya control manager for an Avaya Oceana solution.
Explain the customer journey.
Describe the security certificates that are required for an Avaya Oceana solution.
Explain the Avaya Oceana Voice channel.
Describe AAEP call flow routing for Voice channel.
Avaya Oceana Omnichannel Windows Server and Multimedia channels (Chat, Co-Brose, Email, SMS)
Describe the deployment procedure for Omnichannel Software on Windows 216 Standard and Enterprise Editions.
Explain integrating Omnichannel DB server with an Avaya Oceana solution.
Explain the Avaya Oceana Web-chat channel.
Explain the Avaya Oceana Email channel.
Explain the Avaya Oceana SMS channel.
Avaya Oceana Social, Generic, Outbound (POM), and other channels
Explain the Avaya Oceana Social Media channel.
Describe routing for the Outbound Voice channel (POM).
Perform the lab exercise on Securing an Avaya Oceana solution.
Explain Avaya Oceana High Availability features.
Explain Disaster Recovery Setup for an Avaya Oceana solution.
Explain the Avaya Oceana Cloud deployment.
Killtest new released Avaya ACIS 74950X exam questions are the best material for you to learn Avaya Oceana Solution Integration 74950X exam objectives. Share you some Avaya certification 74950X exam free demo questions and answers below.
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana solution. After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
A. Cluster Profile
B. Cluster group
C. Cluster IP
D. Cluster Fully Qualified Domain Name
Answer: C
Which two statements about the functionally provided by Avaya Oceana Omnichannel datastore are true? (Choose two.)
A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
B. Customer History Information is provided by Omnichannel Datastore.
C. Omnichannel datastore can co-reside with Avaya Oceana? Cluster#3.
D. Omnichannel datastore can co-reside with Avaya Oceana? Cluster#2.
E. Voice Interactions information is stored in Omnichannel Datastore.
Answer: AB
Which three statements about Webchat Transfer to Service are true? (Choose three.)
A. WebChat transfer is completed without any indication on customer web session.
B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
C. The Agent waits on the line until the customer connects to the new agent.
D. The Agent puts the chat on hold, and the customer is put in the Oceana? queue until a new agent is found.
E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.
Answer: ABD
Using the customer history widget, Avaya Oceana Agents can search customer history to find information about previous multimedia interactions with the customer. Which component holds multimedia customer history information?
A. Omnichannel Datastore
B. Avaya Aura? Session Manager
C. External Data Mart
D. Avaya Control Manager
Answer: A
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana?
A. The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
B. The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
C. The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
D. The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Answer: B