Avaya ACSS 78950X Questions and Answers
Jan 26,2022
Latest Avaya ACSS 78950X questions and answers are valid for you to pass the test, which can help you earn the Avaya Contact Center Select Support (ACSS - 7895) credential easily. This ACSS - 7895 certification validates that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for the Avaya Contact Center Select Solution. With Killtest new released Avaya ACSS 78950X questions and answers, you can benefit more.
Avaya ACSS 78950X Exam
Avaya ACSS 78950X exam information is valuable in the preparation.
Number of questions: 65
Duration: 90 minutes
Passing score: 74% (48 of 65 correct)
Langauge: English
Avaya Certification 78950X Exam Topics
List the details of Avaya Certification 78950X exam topics below.
Architecture
Explain the operation and benefits of the ACCS solution.
IP Office Configurations
Explain the required IP Office configuration steps to integrate with ACCS.
Implementation
Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS.
Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state.
Explain how to secure the links between ACCS and IP Office.
Administration
Apply basic ACCS administration tasks and configure agent and supervisor privileges.
Describe Prompt Management component in ACCS.
Apply the configuration steps for multimedia features within ACCS.
Apply the configuration steps for outbound features using Outbound Campaign Management Tool.
Modify the sample application using Orchestration Designer.
Create customized real-time display.
Generate and schedule reports.
Business Continuity
Describe the high-level configuration steps for Avaya Aura? Media Servers in a High Availability environment.
Explain the business continuity requirements in a Campus Redundancy Environment.
Troubleshooting
Explain the ACCS license assignments.
Explain the steps required to troubleshoot the ACCS server by symptoms.
Killtest new released Avaya ACSS 78950X questions and answers can make sure you test the above Avaya Contact Center Select Implementation and Maintenance Exam topics. Share some Avaya certification 78950X exam questions and answers below.
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
A. Service Factor
B. Short call
C. Service Level
D. Display
Answer: B,D
Before a skillset threshold class will apply to a skillset, which action must be taken?
A. The skillset threshold class must be created and assigned to the skillset in configuration.
B. The skillset threshold class must be created and applied to the agents servicing the skillset.
C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
D. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
Answer: A
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system. What is causing this problem?
A. No agents are logged into any ACCS skillsets.
B. The control directory number is not acquired.
C. The master script is not activated.
D. The IP Office Short Code is not configured under the IP Office Server node.
Answer: A
Where are the media files that provide music and recorded announcements to contact center applications stored?
A. The Avaya Contact Center Select (ACCS) contact center system
B. The IP Office voice mail system
C. The Avaya Aura? Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
D. The Avaya Aura? Media Server (AAMS) from Communication Manager (CM)
Answer: A
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
A. SIP user account
B. IP Office user account
C. Active Directory Domain account
D. Windows user account
Answer: C,D